Billing Policy

1. Payment Methods

We accept the following payment methods to make your shopping experience as convenient as possible:

  • Credit/Debit Cards: Visa, MasterCard, American Express
  • Online Payment Gateways: PayPal, Stripe, etc.
  • Bank Transfers: Available for select countries (please contact us for more details).
  • Cash on Delivery (COD): Available for customers within [Country] only.

2. Currency

All transactions are processed in [Local Currency, e.g., AED, USD, etc.]. For international customers, your bank may charge a currency conversion fee, which is outside of our control. Please check with your financial institution for more details.

3. Order Confirmation

Upon successfully placing an order, you will receive an email confirmation that includes your order number, items purchased, billing and shipping addresses, and total payment amount. Please review this email and contact us immediately if you notice any discrepancies.

4. Pricing & Taxes

  • All prices displayed on our website include applicable taxes such as VAT (Value Added Tax) in accordance with local regulations. If you are purchasing from outside [Country], additional taxes, duties, or import fees may apply, which are the responsibility of the buyer.
  • While we strive for accurate pricing, in rare cases, errors may occur. We reserve the right to cancel any order placed at an incorrect price. If this happens, we will notify you promptly and provide options for proceeding with the order at the correct price or canceling it for a full refund.

5. Payment Security

Your payment details are processed securely using encryption technology to ensure the highest level of protection. We do not store your credit or debit card information on our servers. Our payment gateways comply with PCI-DSS (Payment Card Industry Data Security Standard) to safeguard your transaction data.

6. Billing Information

When placing an order, you must provide accurate billing information, including name, billing address, and payment details. Inaccurate or incomplete information may result in delays or cancellation of your order.

If your billing information changes, please update your account details or notify us immediately to ensure that your order is processed without any issues.

7. Payment Issues

If your payment fails or is declined, please verify that your payment details are correct and contact your bank or payment provider for assistance. If the issue persists, you can reach out to our customer service team at [email address] for further help.

8. Refunds & Returns

Refunds are processed according to our Refund and Returns Policy. Once approved, refunds will be issued to the original payment method used during purchase. Please allow up to [X] business days for the refund to appear in your account, depending on your financial institution.

9. Installment Payments

If we offer installment payment options, the terms and conditions for such payments will be displayed during checkout. Failure to make timely payments may result in additional charges or the cancellation of future orders.

10. Disputed Charges

If you notice any unauthorized or incorrect charges on your account, please contact us immediately. We will work with you and our payment processor to resolve the issue. Unjustified chargebacks may result in the suspension of your account and denial of future orders.

11. Contact Us

For any billing-related questions or concerns, please contact our customer service team:

  • Email: billing@[yourjacketstore.com]
  • Phone: +[Your Phone Number]